Game owned, but having to purchase it again

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Aaka2013
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Game owned, but having to purchase it again

Post by Aaka2013 » Mon Mar 20, 2017 12:50 pm

OK another question. Why do I have to keep buying the game when I had downloaded and bought it for my phone and computer.

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Neamara
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Re: Game owned, but having to purchase it again

Post by Neamara » Mon Mar 20, 2017 1:23 pm

Hi Aaka2013,

I've split your post from Community and Competition and relocated to a more appropriate forum since it is unrelated to the devblog.

To hopefully answer your question, you should not need to purchase the game again after purchasing it at least once on your phone and on your computer. You can retrieve it for free by following the instructions provided in the WolfQuest FAQs, quoted below for your convenience:
Neamara wrote:Once you’ve purchased the game, you own a copy of it. As long as you have access to your account on the respective store you purchased the game from or the e-mail receipt (if you did not create an account) you can get the game again and will not be charged to re-download the installer.



Computer



Itch.io

With an itch.io account
  • Login to your itch.io account.
  • Click the drop-down arrow next to your username and select ‘My purchases’.
  • Under WolfQuest, click ‘Download’.


Without an itch.io account




Steam

Any purchased/redeemed Steam games/codes or downloaded demos will automatically be added to your library. Customers who purchase the game through Itch.io will receive a complimentary Steam key. Further information is available here.

To Redeem your Steam Key
  • Login to your Steam account.
  • Click 'Games' shown on the toolbar at the top of the application.
  • Select 'Activate a Product on Steam


To Reclaim your Game
  • Login to your Steam account.
  • Go to your library, then locate WolfQuest.
  • Select the game and click 'Install'.




Mobile



IOS

  • Open the App Store.
  • Tap 'Purchased' to view your owned apps.
  • Tap All, then find and reinstall WolfQuest.
  • Launch WolfQuest after installation is complete.
  • If you bought any in-app purchases, go to the splash/title screen, tap the Shop button followed by 'Check for Previous Purchase'.
    • Make sure you are signed in to the ID that was associated with previous purchases.




Android & Kindle

Google Play
  • Open Google Play, then tap the three horizontal bars beside the search box.
  • Under "Apps & games", tap "My apps & games".
  • Tap All, then find and reinstall WolfQuest.
  • Launch WolfQuest after installation is complete.
  • If you bought any in-app purchases, go to the splash/title screen, tap the Shop button followed by 'Check for Previous Purchase'.
    • Make sure you are signed in to the ID that was associated with previous purchases.


Amazon App
  • Open the Amazon app, then tap the menu button.
  • Select "My Apps" from the menu list.
  • Tap All, then find and reinstall WolfQuest.
  • Launch WolfQuest after installation is complete.
  • If you bought any in-app purchases, go to the splash/title screen, tap the Shop button followed by 'Check for Previous Purchase'.
    • Make sure you are signed in to the ID that was associated with previous purchases.
Source: [2.7] Can/How do I re-download the game?

If that doesn't help, could you please be a bit more descriptive of the exact problem you're having?
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Aaka2013
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Re: Community and Competition

Post by Aaka2013 » Tue Mar 21, 2017 9:23 pm

it still wont let me download my dame on my windows computer

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Re: Community and Competition

Post by valkea » Tue Mar 21, 2017 10:38 pm

Aaka2013 wrote:it still wont let me download my dame on my windows computer
I've moved your post into your already existing thread here, assuming it is a related issue. Please do not continue posting your questions/problems into completely unrelated threads.

What is the exact issue are you having? Why is it not letting you download the game?
má shínim seal uaire faoi chrann a dhéanamh só
o cad é sin don te sin nach mbaineann sin dó?

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