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Can't log in to account..

Posted: Thu Dec 21, 2017 8:37 pm
by kittenluver
I got home from a trip and decided to play some WolfQuest multiplayer and I couldn't log into my account MoonDogz.. The password or username was changed or the account was disabled, I don't know why it would be though. What happened? I want to find out..

Re: Can't log in to account..

Posted: Thu Dec 21, 2017 8:47 pm
by Neamara
Hi kittenluver,

If the account is a 2.7 game account: if it has indeed been disabled, please review the following FAQ entry.
Neamara wrote:In order to keep WolfQuest a safe and inviting community for users of all ages, we send warnings to users who are being disrespectful, are not following the WQ rules, or are being inappropriate. Only WolfQuest Team Members can ban accounts and will only do so with proof of an offense. All reports are confidential. We disable accounts when the player has either already been warned and has not changed their behavior, or who has outright gone against the Multiplayer Game Rules.

If your account has been disabled, please check your email for a message from manager@wolfquest.org, which will explain the reason for that action. If you do not find such an email, email the Manager to enquire. Be sure to include your username.
Source: WOlfQuest FAQ » WolfQuest 2.7 FAQs » The Game- Accounts » My account is disabled- what do I do?

If the account is a 2.5 game or community forum account: please be patient and give it some time. The game shares its database with the forum, though it may need to catch up with the user database before you will be able to log in.

Re: Can't log in to account..

Posted: Wed Feb 07, 2018 11:55 am
by TimberRaven
It's happened to me too. For almost three days, I couldn't log into my account. But here, it said internet connection failure. On the game's side, not mine. Sometimes it's telling me the wrong thing and I think, did I do something wrong and get banned? And then it connected FINALLY, and I'm like whew! But connection for the game is getting a bit rare. My computer is always connected, but the game --it'll fail in multiplayer in the middle of games. My poor friend, Ashlee9, can barely play anymore. :|