cant create a ingame account

Ask and help answer questions about the WolfQuest game and forum. Check the Knowledge Base first! http://support.wolfquest.org

Moderators: Neamara, paperpaws

Locked
bethanykron
Newborn Wolf
Newborn Wolf
Posts: 4
Joined: Sun Jul 01, 2018 2:18 pm

cant create a ingame account

Post by bethanykron » Mon Jul 02, 2018 12:09 am

So when I load up the game instead of the login button it says connecting I've tried everything I can think of

User avatar
paperpaws
WolfQuest Moderator
WolfQuest Moderator
Posts: 4420
Joined: Mon Oct 27, 2008 12:44 pm
Contact:

Re: cant create a ingame account

Post by paperpaws » Mon Jul 02, 2018 4:21 am

Could you please be more specific with your question? For starters, which platform are you running the game on (mobile, computer)? Can you also name some things you've already tried to do to resolve this problem (reconnecting your internet, reinstalling the game)? Also try to see if anything is useful for you here: http://support.wolfquest.org/help_center

If you have not been able to make an account before, it is likely a matter of getting past that pesky connection screen.
wyrd bið ful aræd
traveling 03.08 - 18.08 - limited availability.
for questions and concerns, please reach out to another moderator.

bethanykron
Newborn Wolf
Newborn Wolf
Posts: 4
Joined: Sun Jul 01, 2018 2:18 pm

Re: cant create a ingame account

Post by bethanykron » Mon Jul 02, 2018 10:31 am

Hi I'm actually talking to support now but I just bought wolfquest and have been watching a lot of videos but on the load up menu where people have the login button mine is greyed out and says connecting I play on windows

User avatar
TimberRaven
Senior Member
Senior Member
Posts: 1516
Joined: Fri Oct 13, 2017 11:27 am
Name: I am Hugh
Gender: Female
Location: I need to change my avatar
Contact:

Re: cant create a ingame account

Post by TimberRaven » Mon Jul 02, 2018 8:43 pm

This usually happens when you don't have the best internet (or possibly, WQ just isn't connecting), and sometimes when this happens, I'll turn off the game and start it up again, and it usually works then.
Spoiler:
MOOO :cow:
Spoiler:
ET phone home???
Spoiler:
Shut up, Wesley!
Spoiler:
Make it so.
Spoiler:
When life gives you lemons, don't make lemonade! Instead, put baking soda in it and watch it explode :twisted:
Spoiler:
Chirp's cool
Spoiler:
Owww! :wolf:
Spoiler:
It's broccoli O.O :tree:
Spoiler:
You have eyebrows
Spoiler:
You're still reading these?? *huggles*

User avatar
Black Burn
Senior Member
Senior Member
Posts: 1100
Joined: Mon Feb 12, 2018 1:55 pm
Name: BB for short
Gender: Male
Location: Staying strong and trucking on
Contact:

Re: cant create a ingame account

Post by Black Burn » Tue Jul 03, 2018 4:22 pm

This will sometimes happen to me as well. WolfQuest is sometimes slow on my phone, what I do is wait a moment to see if it will connect, and if it doesn't I go out of the game and reload it.

Hope that helps!



You cannot defeat me, I will never fall.
I am the strongest, the strongest of them all.
Ƀɫɑςƙɓʊɾɲ
I am the alpha of my pack, I lead with pride.
I seek adventure, with power in my stride.


- - -
Av / Sig - Lupe | Text - Everest

User avatar
paperpaws
WolfQuest Moderator
WolfQuest Moderator
Posts: 4420
Joined: Mon Oct 27, 2008 12:44 pm
Contact:

Re: cant create a ingame account

Post by paperpaws » Wed Jul 04, 2018 1:06 am

Black Burn wrote:This will sometimes happen to me as well. WolfQuest is sometimes slow on my phone, what I do is wait a moment to see if it will connect, and if it doesn't I go out of the game and reload it.

Hope that helps!
Please avoid repeating answers. TimberRaven essentially said the same thing.

@bethanykron- have you had any luck yet?
wyrd bið ful aræd
traveling 03.08 - 18.08 - limited availability.
for questions and concerns, please reach out to another moderator.

bethanykron
Newborn Wolf
Newborn Wolf
Posts: 4
Joined: Sun Jul 01, 2018 2:18 pm

Re: cant create a ingame account

Post by bethanykron » Wed Jul 04, 2018 9:04 am

Unfortunately not it appears it's not able to connect to server but I'm not sure why my internets good I turned off my anti virus and firewall but nothing
  • EDIT
So its definitely my computer causing the issue I installed it on a different computer and was able to make a account no problem
Last edited by paperpaws on Thu Jul 05, 2018 12:18 am, edited 1 time in total.
Reason: merging double post into one

User avatar
Koa
WolfQuest Moderator
WolfQuest Moderator
Posts: 12935
Joined: Wed Jul 23, 2008 3:53 pm
Gender: Female
Contact:

Re: cant create a ingame account

Post by Koa » Thu Jul 05, 2018 9:15 pm

bethanykron wrote:Unfortunately not it appears it's not able to connect to server but I'm not sure why my internets good I turned off my anti virus and firewall but nothing
  • EDIT
So its definitely my computer causing the issue I installed it on a different computer and was able to make a account no problem
I’m assuming that, now that you’ve successfully created an account by using a different computer, you are still unable to utilize that account because you cannot login on your current computer, correct? Was the different computer you used entirely somewhere else and/or not a personal computer that you use where you use your current computer?
YOU SAY YOU WANT TO GET BETTER AND YOU DON'T KNOW HOW.

bethanykron
Newborn Wolf
Newborn Wolf
Posts: 4
Joined: Sun Jul 01, 2018 2:18 pm

Re: cant create a ingame account

Post by bethanykron » Thu Jul 05, 2018 10:26 pm

So support sent me a link to download the launcher through itchio and it now works on my laptop

User avatar
paperpaws
WolfQuest Moderator
WolfQuest Moderator
Posts: 4420
Joined: Mon Oct 27, 2008 12:44 pm
Contact:

Re: cant create a ingame account

Post by paperpaws » Fri Jul 06, 2018 1:21 am

bethanykron wrote:So support sent me a link to download the launcher through itchio and it now works on my laptop
Very strange that that's the only thing it took. Good to know it works on your laptop too now, though. I'll be locking this topic, assuming your problem got solved.
wyrd bið ful aræd
traveling 03.08 - 18.08 - limited availability.
for questions and concerns, please reach out to another moderator.

Locked

Return to “Tips, Hints, and Help”